Reservations Assistant

Duties and responsibilities - Taking bookings from agents and, or direct clients and book the appropriate service; this includes getting all needed details like arrival and departure details, dietary requirements etc. - Maintains Res Request database in terms of processing new reservations, altering current reservations etc. - Follow up on provisional reservations to collect incomplete, updated and, or final details. - Ensure that contacts are up to date in the res request - Send quotations when requested - Preparing vouchers from res request - Maintain positive relations with clients at all times - Maintain knowledge of room availability, rates and other services and to ensure there is no overbooking - Calling suppliers and confirm services we have booked with them for the next day - Preparing reports from reservations system (res request) - Sending daily movements to camps - Assist your superior with checking reservations related billing from suppliers - Manage incoming, outgoing calls and emails - Perform all duties and responsibilities by your superior to ensure smooth run of the department. Personal Attributes - Must have completed high school and above - Must be computer literate especially in Microsoft Excel, Microsoft Word and Emails. - Holder of certificate/diploma in sales - Fluent in English and Kiswahili. Knowledge of other languages is an added advantage - Knowledge of res request program is an added advantage - Knowledge/Experience in Reservations from tourist hotels Please send your detailed CV, certificates and a motivation letter stating why you believe you qualify for this position to gilbert@selous.com . Deadline: 4th December 2015. If you don’t hear from us 30 days after deadline, please consider your application unsuccessful.

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