Senior Phone Operator

1. Operates an electronic telephone console, receives emergency calls, and provides information to the public. 2. Responds to all hospital emergencies (such as firebells, code-blues, house-staffs, abductions.) by notifying appropriate personnel and monitoring progress, following established protocols. 3. Pages/calls physicians and other Hospital personnel as appropriate and as prescribed by established protocols. 4. Channels incoming and outgoing telephone calls; provides patient room numbers and direct phone numbers to callers as requested. 5. Expedites calls by using speed dialing, beepers or voice paging as required. 6. Receives programs and monitors the assignment of cell phones and pagers. 7. Receives complaints of telephone and pager equipment failures and troubleshoots problems. Informs vendor of repairs needed; maintains a log of these occurrences. 8. Updates telephone directories as necessary in order to maintain complete and accurate listings. 9. Orders office supplies; maintain office equipment. 10. Performs other duties as directed by Supervisor QUALIFICATIONS AND EXPERIENCE ? Minimum Diploma in secretarial studies, management, social sciences or related field from recognized institution. ? Experience 7 years ? Excellent in speaking English and kiswahili. ? Highly analytical and detail-oriented. ? Proficient in computer skills. REMUNERATION Attractive package will be offered depending on one’s qualification and experience APPLICATION INSTRUCTIONS Interested candidate are invited to submit application letter, updated CV, copies of certificates, three names of referees: apply now through hr@regencymedicalcentre.com

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