Service Delivery Team Leader

Handle the service delivery activities with service delivery team. Execute service delivery tasks i.e. site visits for repairs, installations and site survey as per SLA. Act as an interface between Support, Network Operation Centre, CAM, Accounts, and Sales and logistic on matters needing their attention. Assist them on technical assistance when required. Coordinate all activities within service delivery team including partners for up country tasks. • Act as an interface between Support, Network Operation Centre, CAM, Accounts, Sales and logistic on matters needing their attention • Assisting engineers on sites technically and administratively (project related issues / clients queries) • Plan, implement and coordinate engineer visits for site repairs and new installation in Dar and up country (For Access Technologies : Wireless, VSAT and Fiber ) • Manage drivers, engineers and technician in team • Ensure engineers visiting upcountry go with tested equipment’s. • Use ERP to attend escalated calls to Technical Operations for site visit and ensure TT closed once with SLA agreed • Attend calls by doing remote troubleshooting in professional way • Ensure the SLA for service delivery are met i.e. for new installations and site repairs • All completed project documents to be submitted as soon as projects are commissioned • Perform miscellaneous job-related duties as assigned • Managing petty cash and ensure proper record keeping and Accountability • Preparing Weekly, monthly and yearly consolidates reports of service delivery • Engage sub-contractors for fiber installations and other out sourced work

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