IT Admin

The IT Administrator administrates the country Information System and Information Technology in order to maintain it in operational conditions and developing it to reach SLA commitments and that satisfies operational expectations (level of service). • Contribute to raise the MIS budget • Supervise MIS Human resources (see deliverables here after) • Plan, organize and assign tasks to the MIS team to ensure project achievements (Administration, project management, capacity planning) • Custodian of the technical architecture (infrastructure), he is the mister “Build” and advise its evolution until implementation • Manage MIS projects/major change in the state of the art: express of needs from users, planning of implementation (priorities), specifications book, tender, supplier choice, acceptance letter • Must be the custodian of the group norms and policies respect: Use only Business applications/MIS services compliant with Bollore AL IT catalog to address users needs • Apply Bollore TL security policies regarding physical accesses (secured computer room, switching, WiFi, Internet via firewall), implemention of Symantec Endpoint antivirus and users rights over systems and businesses application • Provide cost effective solutions • Request For Purposal: launch regulary tenders to increase the suppliers SLA and save the costs • Communicate with governmental institutions like Revenue Authority or Ports Authority and comply with government regulations (including copyright laws) • Techno watch, anticipate new technologies by participating to shows, exhibitions, trainings... • Ensure knowledge transfer to the other member of the MIS team • Part of the technical escalation procedure for “Service Desk” issues resolution • Document the Information System (technical architecture diagram, specifications...) MIS deliverables: >>> MIS Human resources management: • Appraisals (MIS team, define objectives with measurable KPIs) by end of November. Frequency = YEARLY >>> Global IT management: • MIS Action plane update. Frequency = MONTHLY • Capacity planning (mainly for telecommunications and hardware but also human resources) . Frequency = QUATERLY • MIS budget construction (pre-budget by end of july, budget by mid-september). Frequency = YEARLY

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