Application Support Officer

Duties & Responsibilities: . To specify, implement, install and configure new business applications to ensure that the product meets the needs of the service area, liasing with various vendors where necessary. . To provide ongoing technical maintenance and usage support of business applications in order to maintain their reliability and business benefits. . Participate in business continuity planning & disaster recovery plan testing . To analyse, define system requirements and communicate with the system vendors for interface development between business applications to provide integrated solutions. . To understand the security threats posed to applications and devise and implement security measures to ensure integrity and confidentiality of data. . To analyse, test and implement additional functionality in the business applications. . Analyze user reported application problems, identify its root cause, determine possible solutions, liase with application vendors on support related issues, test patches and implement solutions and document change request. . To test business application patches and upgrades before release to production environment. . Provide ongoing production support in client/server computing environments of database systems as well as utilization of SQL in performing normal database administration duties. . To perform backups of various business applications and to perform restoration of data periodically of the business applications. . Ensure periodic maintenance of databases, software applications are performed and ensure timely user notification of maintenance requirements and effects on system availability. . Provide support on ATM infrastructure. Qualification: . Bachelor’s degree in Computer Science or Business Information Technology or other related degree or its equivalent in education and work experience. . 2 years of work experience in supporting business critical applications. . Ability to communicate effectively in English and Kiswahili both verbally and in writing . Strong analytical and problem solving skills . Self motivated and the ability to work well as a member of a team. . Must be a Tanzanian National . Knowledge or certifications on Oracle, Microsoft SQL Server Database will be an added advantage. Mode of Application: Interested candidates, submit your application enclosing your colored passport size photograph with a detailed CV, including your contact telephone numbers and email address together with names of 2 referees latest by November 26, 2016 by email to recruitment@icbank-tz.com (Only short listed candidates will be notified)

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