Customer Service Officer

Company Industry: Banking & Finance Job Level: Entry Level Work Type: Full Time Highest Qualification: Bachelor Years of Experience: 1 year Location Other Dar es Salaam District Dar Es Salaam Description Key Responsibilities : • Prospecting and recruiting new customers for the various personal banking products for the branch. • Ensure high customer service standards at all times, by coordinating the services required with all the stakeholders inside and outside the branch. • Managing and controlling the customer queues by monitoring the banking hall • Ensure customers are well informed of all the products on offer • Order ATM cards, cheque books, issue account balances and attend to Front Office account queries • Assist in compliance with operational risk requirements e.g. KYC, AML, health & safety standards; observe security situations in the banking hall. • Ensure all entries being processed are fully authorized • Perform any other duties as assigned by the line manager Qualifications: • Bachelor degree • Ability to quickly grasp and understand banking policies, guidelines (rules), systems • Must be honest, firm, smart and hard working Applications Deadline: 20th May 2018 Please note: • Only shortlisted Candidates will be contacted. • Applicants must indicate the position they are applying for. To apply for this job, please go to the following website: https://www.brightermonday.co.tz/job/customer-service-officer-9mddnn

• 142