Guest Relations Officer

Company Industry: Hospitality & Leisure Job Level: Mid Level Work Type: Full Time Highest Qualification: Bachelor Years of Experience: 2 years Location: Other Arusha District Arusha Description: About Asilia Founded in 2004, Asilia has a leading presence in the main safari destinations in Tanzania and Kenya as well as a driving role in a number of pioneering projects. Asilia’s ultimate goal is to turn crucial and fragile natural habitats into lasting conservation economies, benefiting both the environment and local communities. At present the company owns and operates 20 lodges and camps as well as a ground handling operation. Asilia is the first Sustainable Safari / Lodge Company in Africa to receive a 5 Star rating for Sustainability from GIIRS, was recognized as one of the “Best Companies for the World” in 2013 and was awarded the 2014 Tourism for Tomorrow Business Award. What we believe in: We believe that world class travel can go hand in hand with improving livelihoods and conservation of nature. Our luxury camps and lodges are in some of the most special places on earth. Places we want to safeguard for the future. We strive to transform whole areas, from crucial fragile natural habitats with often impoverished communities into lasting conservation economies: effectively protecting wildlife whilst providing opportunities for local people to prosper. Whichever department you work in your efforts will be crucial in achieving our conservation goal. Primary responsibilities; -Liaise with Safari Operations Team on transfer arrivals/departures & to ensure all goes smooth and according to plan. -Ensure paging boards are ready and neatly presented. -Meet & Greet Asilia guests at JRO and Arusha Airport(s). -Plan & prepare pre-check-in at the various hotels used by Asilia for our preferred partners. Ensure this goes smooth at all times. -Brief guests on arrival on the next days activities, pick-up times etc. -Ensure drivers are neat & presentable at all times. -Ensure vehicles are clean & presentable at all times. -Ensure vehicles are branded correctly and neatly. -Ensure in-vehicle material is up to date and neatly presented. Brief drivers on the same. Qualifications -A minimum of bachelor’s Degree in Tourism or any other related field. -Proven work experience (at least 2 years’ experience). -Able to work into mult-cultural environment -Fluent English spoken and well presentable -Proactive, confident, assertive, trustworthiness, and have a strong sense of integrity -Ability to work under pressure and within deadlines to ensure work is completed within time. -Clear communication skills ensuring flow of clear, timely and candid information. -Able to work well with minimal supervision and have a problem-solving attitude. To apply for this job, please go to the following website: https://www.brightermonday.co.tz/job/guest-relations-officer-8vdw9j

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