Customer Care

Assignment Summary · Responsible for providing customer care activities for defined client projects. · The candidate reports directly to the Branch Manager (BM). Description of Role and Objectives: ? Highly developed sense of integrity and commitment to customer satisfaction. ? Demonstrated passion for excellence with respect to treating and caring for customers. ? Ability to communicate clearly and professionally, both verbally and in writing. ? Able to handle complaints and unpleasant customers. ? Has a pleasant, patient and friendly attitude. ? Strong decision making and analytical abilities. ? Strong detail orientation and communication/listening skills. ? Willingness to work a flexible schedule and occasional overtime when needed. ? Possess a strong work ethic and team player mentality. ? CS should perform assigned customer service, telemarketing, and Back office duties the best way to meet company objectives in all areas of employee, client, and shareholder satisfaction. Responsibilities: ? Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly. ? Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts and document interactions through contact tracking. ? Use automated information systems to analyze the customer’s situation. ? Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company.

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