CUSTOMER SERVICE

INTRODUCTION

Customer Service is increasingly becoming a vital business issue as organizations realize the benefits of an integrated, strategic customer service management system for providing effective customer support.

Professionals working within customer-focused businesses, or those managing their organization’s Customer Service function need to be kept informed about the latest techniques and experiences.

From small customer service departments to large call centers, the importance of developing a valued relationship with customers using astrategic Customer Service management system is an essential foundation of long-term business growth.

Course Aim and Overview: to build the culture, knowledge and skills required to develop, improve and manage any customer service environment.

Modules:
- Understanding the value of a Customer
- Sevice Recovery
- People Management
- Effectve questioning & listening
- Positve Communication
- Handling complaints & the irate customer
- Effective Telephone Technique’s

Target Audience:
- Sales Personnel
- Marketing Personnel
- Customer Service Personnel
- Receptionists

Duration : 1 Day (6 hrs)
Time : 09:00 am - 04:00 pm
Fee : Tzs. 150,000/- per person

PCTL Training Institute Ltd. , On Zanaki St. / Bibi Titi St. , Elia Complex - Basement
Near Akiba Bus Stop, Oppsoite CBE
P. O. Box 8758, Dar es Salaam, Tanzania
Tel: +255-22-2133039 , Cell: +255-718-385 424
E-mail: courses@pctl.co.tz