Web Software Support

Powercomputers is leading IT Company looking to add a Web SoftwareSupport to their technical services team. This Web Software support role offers a superb opportunity to gain extensive knowledge of their market leading application. As a Web Software Support Analyst you will have previous experience supporting applications and experience. The successful candidate will understand the importance of excellent customer service. Key responsibilities: *Installation, implementation & Training of New Clients on various Software *Handling and resolving a high proportion of escalated service desk calls *SQL *Installation, implementation & Training of New Clients on various Software *Responding to escalated tickets by the end of each working day with an update *Recognising repetitive issues and trends and raising awareness Ideally you will have 1 years commercial experience working within a Software support / Application support role or similar role where you will be a motivated, self-starter with excellent organizational and communication skills. You will have hands on experience or an understanding of Application/Software as well as demonstrable experience of planning, time management and organisational techniques. Interpersonal skills necessary to effectively communicate over the phone and via email with a variety of individuals at all technical levels are required.

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