Systems Lead

Summary of the role The role is to install & maintain computer systems on campus for effective use by users in their roles. The role also oversee help desk system and make sure that the calls are solved effectively and efficiently. Areas of responsibility Hardware: Regular maintenance of IT Related hardware in the school. ?Carry out IT support tasks as necessary to enable the IT users carry out their duties effectively. ?Perform day today maintenance and support of computer systems. ?Provide technical assistance, support to users and install new computers, printers etc. ?Routine check on antivirus,Spam & other activities in the entire network. ?Update the IT system documentation. ?Maintain Google Apps, create new users & groups & remove access to users who had left the organization. Helpdesk: ?Oversee the helpdesk system and assign/attend calls appropriately. ?Make sure that the calls are attended effectively & efficiently (The calls are solved to the satisfaction of the user and on time). ?Help to support school's LAN, Internet and phone systems. Maintenance/Troubleshooting: ?Maintain and troubleshoot issues related to systems & software used by the school. ?Coordinate with tech support teams of systems purchased by IST. ?Maintain an inventory of hardware/software, purchase, licensing, etc. ?Perform backups of servers used by school Others: ?Participate in department administration activities which include daily operations, weekly meetings, annual budget preparation, projects planning and implementations, etc. ?Maintain cartridges inventory and supply ?Liase with the IT team on any required purchases ?Conducting Staff training for IST staff ?Any other duties as may be assigned by the Supervisor. Person specification ?Good communication and presentation skills. ?Good team player with the ability to act on own initiative. ?Consistently demonstrates positive behaviours in relation to Environmet, Safety, Health, Security and Quality. Qualifications ?Diploma or Degree educated in Information Technology. Additional Requirements ?Be familiar with school policies and procedures. ?Carry out any other related duties as assigned by the School Director and or The ICT Director from time to time. NOTE: The areas of responsibilities and person specification are not exhaustive. The appointed candidate will be expected to develop the role to suit the requirements of the School. Qualified candidates may submit their CV via email as a single PDF attachment not exceeding 2MB to staffrecruitment@istafrica.com

• 12