Call center (Hotline) Manager

TAWIDO is currently implementing EpiC project in Kinondoni Municipal which is funded by USAID through FHI360 with the aim of addressing critical gaps and bottlenecks in the response to HIV among vulnerable community. To facilitate smooth implementation of this project, TAWIDO wishes to recruit qualified, experienced, motivated and dynamic individuals in the following positions available; Call center (Hotline) Manager (1 Post) Work Station: Kinondoni – Dar es salaam Reporting to: Program Manager Duration: 7 Months (Renewable) Full time Salary: (Negotiable) Job Summary The Call center Manager will be responsible for leading participatory development, implementation, monitoring, evaluation and learning of the planned interventions in line with the call center EpiC project objectives. The call center manager will coordinate hotline counselors and processes to ensure that TAWIDO/USAID EpiC project is delivered on time and produce the best desired results within scope and allocated resources envelope. Qualifications and other requirements specific to the role; Bachelor degree in a relevant field (Psychology and counselling, Health, Community development, Sociology etc.). Knowledge of health and development programs in Tanzania including familiarity with the national guidelines, standards and protocols. Experience in working with LGA, NGOs, CBOs and health facilities to implement public health projects, especially those working with vulnerable populations. Ability to manage tight deadlines and deliver high volumes of work with minimal supervision. Well developed computer skills. How to Apply: All applications are to be lodged through email: info@tawido.org All candidates are required to mention the ‘Position Title’ on the subject line of the e-mail. All applicants MUST attach cover letter and their updated Curriculum Vitae as a single document with certified copies of academic certificates as supporting documents to their applications. All applications should be submitted not later than 23:59 HRS on February 23rd’2023.

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